Did your ipage website get hacked? What should you do if ipage shuts down your website because of malware infection?
The first thing that happens usually is that you are notified by ipage that your site and hosting account has been compromised or hacked. Then they will try to refer you to a partner for a monthly fee per website that you own to fix this problem. These charges can become pretty hefty to say the least. You don’t need to pay monthly for malware removal and hardening.
So what do you do if your ipage account gets hacked? You have to get your server clean of all malware before they will allow your websites back online.
We offer a malware removal service that charges a one time fee to clean and harden your website. You can click here to see our packages. We suggest that you hire a professional to fix this for you. Its very easy to damage your website.
Step 1: Remove the malware. Get them on the phone and demand they provide a list of the malicious files. 99% of the time they have already added a list to your file manager with a list of all of the malicious files. Now you can carefully go through the files and remove the malware.
Step 2: Contact ipage and have them put your websites back online. They will scan for you and put everything back if you are clean. If you are not clean they will let you know what you have missed.
Step 3: Harden your websites. Now is the time to plug the holes the hackers found in the first place. I suggest update everything. All plugins, themes, especially install a fresh copy of WordPress. Finally remove all of the backdoors they hackers might have left on your server.
Step 4: Remove Google malware warning. If you are clean and hardened all you have to do is submit to Google webmaster tools. Once you login go to security and then request the warning be removed. They will ask you what you have done to fix the problem. Just say your removed the malware then hardened your site. If you are clean the warning usually is gone in 12-24 hours.
If you need help removing the malware from your website. Click Here to take a look at our packages. If you have any questions for me you can visit the contact us page.
