Did Hostwinds shut down your website because of having a malware infection? This is really very common with many hosting companies. They are very quick to shut down all of your websites to stop the spread of the malware. This also gives them an opportunity to send you to a partner service that makes a large recurring income by fixing this for you. You do not have to pay monthly for someone to fix your website and remove the malware.
We offer a malware removal service. Click here to see our packages and you can visit our testimonials page as well.
Here is a quick rundown of what needs to be done to get your websites back online. Hostwinds will not put you back online until all of the malware has been removed. This is difficult because you can’t log into your website and run any scanners etc. So you need to call Hostwinds and get the list of malicious files. Usually they leave it in your file manager. Now you can carefully remove these files in the cpanel. You have to be extra careful not to delete anything by mistake. This is vital because if you delete something important you cannot recover. (Unless you have a backup).
Now that you have removed the malicious files you can call them and have your websites put back online. The big issue now is plugging the holes the hacker found in the first place. You can update all your themes, plugins, WordPress versions, change passwords etc. That will give you some security. If you get hacked again you missed something. We suggest hiring a professional to remove the malware and harden your website. Hackers are really smart where they hide the backdoors and other ways to get back in your site.
If you need help you can click here to see our packages or if you just have a question feel free to visit the contact us page.
