What do you do when your hosting company shuts down your site due to malware infection? It happens everyday, you get a email from your hosting company that says your sites have been shut down because you have malware or they say if you don’t remove all of the malware they will shut you down. Then they conveniently let you know about their partner company that only charges $12 per month per site.
Well that just plain sucks! It almost seems like the hosting company is working with the malware removal company, wink wink! Yes, they are; its a set up! You don’t have to pay monthly to remove malware from your site and stay secure! Here are the steps you can do to save your money and get your sites back online.
You have 2 choices to tackle this problem:
1. Hire a professional service to go into your cpanel and remove the malware for you. We offer such a service that will do this for you. You can take look at our client testimonials or take a look at our packages. This is recommended but not necessary if you have the time and are feeling frisky.
2. Contact your hosting company and request them to provide you a list of all of the malicious files on your server. They will send you over a list of all of the infected files. If they don’t send you a list keep calling and complaining and they will. Now you have to remove all of these files before they will allow your sites to be online again. Now comes the fun part. Once you get the list, now you can login to your cpanel. Then go to your file manager. You will have to navigate to each file on the list.
Please realize that sometimes there will be thousands of files but many times just a hundred or so. That’s why we recommend you hire a professional to take care of this for you. After you find the malicious file, delete it and move on to the next one until you are done with the entire list. Then you can contact your hosting company tell them you removed the files and then they will rescan everything for you. If clean, they will allow all of your sites to be online again. Now you have to login to your sites (if they are WordPress) and update all of your plugins, themes, and WordPress versions. I would also change your passwords etc.
You can also use plugins like gotmls.com to scan for malware etc again. You should be good to go but if the malware comes back then you need to have a professional take care of this problem. Sometimes, the sites can be so infected you need someone that knows what they are doing to remove the backdoors and get you back on track. So you can see that you have two options available to get you back online once you hosting company has shut you down. If you have any questions for me please visit the contact us page.
