What do you do when Hostgator shuts down your website and hosting account because you have malware infection? This is scary and it happens all the time. Usually you get notified by Hostgator by email. Something along the lines of we have found malicious files on your hosting account and we have suspended your account until you fix the problem. Then they say our partner can fix this for you no problem for $$$ per month per website.
This is not unique to Hostgator. There is not one hosting company I know of that doesn’t get their websites hacked from time to time. The problem comes from the fact that most website owners don’t keep their websites updated and boom they get hacked because of vulnerabilities.
Hosting companies will shut you down because they are trying to stop the spread of the malware on shared servers. So what do you have to do to fix this issue.
1. The first thing you have to do is remove the malware. It easier said than done because you cannot access your websites to run scanners to remove the malware so you need to login to the backend and remove the bad code.
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2. Contact Hostgator to have them put your websites back online. They will rescan your site and if you are clean they will put everything back for you.
2. After you have removed the malware you need to hardened your website so the hackers cannot come back again. This is the biggest problem for most people. If you miss some of the malware it will come back. This can be frustrating thats why I suggest hiring a pro to fix this for you.
3. Remove Google blacklist. You can login to your Google webmaster tools and go under security. Then you can resubmit to Google that you have removed the malware. It takes anywhere from a few hours to 24 hours for them to remove the warning.
Hopefully this article was helpful. If you need help with removing malware click here to see our packages. Also if you have any questions visit the contact us page.
