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Ehost shut down my website because of a malware infection

By September 17, 2016 April 27th, 2017 Uncategorized

ehost-shut-down-my-website-that-has-malware-infectionHas ehost shut down your website because you have been infected with malware? If so this is not a rare occurrence for most of the hosting companies out there. They do this to protect others that are on the same shared hosting accounts so they don’t get infected as well. So you have to realize that they will never allow your website to be back online until you remove the malware that is affecting your site. They will also try to get you to sign up with their partners to fix your malware issue. I’m not going to name any names but their partners will try to tie you into a monthly payment just to fix the malware and offer protection. Please realize that you don’t have to pay monthly to remove malware and protect your website.

We offer a malware removal service that is a one time fee only (Not recurring). Click here to see our packages. Also you can read testimonials from our clients.

The first step in fixing this problem is to remove the malware from your website. The problem is since they have shut down your website you have to remove the malware from the cPanel or FTP. For many website owners this can be challenging to say the least. If you contact the ehost they will provide you with a list of the malicious files that are on your server. All you have to do is log into your cPanel then go to file manager and carefully go through the list of files and remove the malicious ones. This is a very tedious process that will take time and you must be careful not to delete important files. This is a very easy way to destroy your website. That’s what we suggest you hire professional malware removal service to help you fix this problem. Once you have removed the malware you can now contact the ehost and requested put your websites back online.

Once your websites are back online you need to think about how the hackers got in the first place. You have a vulnerability somewhere on your site. Hackers love the place what we call backdoors on your server that will allow them to get back in even if you have cleaned up your site. The hardest part of malware removal is to make sure you have removed all of the back doors. If you are getting hacked over and over then you are missing something. Hackers know where to hide the code to make it look like important files and to make it look like something you don’t want to delete. Here are some common reasons that websites get hacked. Many times it is because of a weak password or is because that we failed to keep the website updated properly. You if you have a WordPress website you should keep your plug-ins, themes, and WordPress version updated. Most of the time people they get hacked fail to keep their website updated.

If you need help removing malware and fixing your website click here to see our packages. If you have any questions you can always visit the contact us page.