What to do if Dreamhost shut down your website because of malware infection?
Getting your website hacked really isn’t a pleasant thing. Follow these steps to fix this problem quickly. You have to realize that Dreamhost will not allow your site to become online until the malware is removed. They do this because they are trying to prevent all of the other websites on the shared hosting from getting hacked. They are not trying to be malicious they are just trying to protect their other customers from the same fate as your website.
Many times your hosting company will try to pass you off to a partner. Im not gonna mention any names but they will try to lock you into a steep monthly plan to remove the malware from your website. This is unnecessary because as long as you keep your site updated you will be safe. WordPress is very secure when you keep everything updated.
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Here are some basic steps to get this correct quickly. I suggest hiring a profession to fix this issue for you. If you decide to do this yourself here is what you can do. First you need to remove the malware. Ask Dreamhost for a list of the malicious files. They will provide that for you. Login to your cpanel and remove all of the bad malicious files. Be careful not to delete the wrong file because its very easy to make a mistake.
Once you have cleaned everything contact Dreamhost and they will put your website back online. Now you need to harden your website and remove all of the backdoors the hackers may have left. This is vital because if you miss something then it will come right back. Also I suggest installing a fresh copy of WordPress plus all plugins and themes. If your website was blacklisted by Google you need to go into your webmaster tools and resubmit to Google to remove the malware warning. This process can take up to 24 hours.
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