Frequently asked questions:

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What are the differences in the packages?

 

We have 2 separate packages that we offer clients.

Premium Malware Removal – We will remove the malware from your site. We will also harden your site to prevent it from getting hacked again. This includes removing backdoors and removing the vulnerabilities the site has which caused it to get hacked in the first place. This package is recommended for our clients.  

Monthly Malware Protection – Is almost like an insurance service. We monitor your website and make sure everything is secure. We keep all of your plugins, themes, WordPress versions etc updated. We also will fix your website at no cost if you are hacked again. That will include the hardening and malware removal at no cost. This is for people that don’t have time to make sure their website is updated and secure. We are experts at removing malware from WordPress and all other website types.

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Do you offer discounts?

 

Many times clients will have shared hosting accounts with many infected websites. We offer discounts to repair multiple websites.

How long do orders take?

 

For our premium package, we try to have them completed within 24 hours. Many times it can take a little longer because there are multiple websites or other issues. 99% of orders are completed within 24-48 hours.

Why did I get hacked?

Many times people are hacked because they have a very weak password and their username is Admin. If the hacker knows your username then he is half way in. I suggest using a different username than admin and having a strong password. The other big reason is they are running old versions of WordPress and outdated vulnerable plugins. Keep everything updated with strong passwords and you will be stronger than most sites.

I have shared hosting are all my sites at risk?

Yes all of your websites are at risk! If one is hacked on the same hosting account you need to fix the hacked site and have all of the others checked on the server to make sure you got all of the malicious files and code. Sometimes if you just fix the infected site the malware will come right back because the hacker is infecting that site from one of the others or from the root level. We offer discounts for multiple websites which helps with the shared server issue.

What happens after I order?

 

After you make your Paypal payment you should be redirected to this form:

http://www.removemalware.net/thanks-for-your-purchase/

If you are not redirected please fill out the above form. That will give us the information that we need to access your WordPress site and your cpanel /ftp to remove the malware and harden your site.

How to get in touch?

 

We have 4 main ways to get in touch. 

  1. Live chat – Look at the bottom right hand corner of the page if it says we are online then feel free to chat with us. If we are not available please leave your name and email address and we will get right back to you.
  2. Contact Us Page – Feel free to message us on the contact us page and we will get right back to you.
  3. Direct email. You can email me at john@removemalware.net .
  4.  You can call me toll free at 1-844-349-4225.

Do I have to pay monthly?

Our malware removal package is a one time package. Our monthly malware protection package is billed at $12.99 per month per website. That is monthly because that is a protection plan that will secure your website.